Terms & Conditions

Greyhounds in Need CIO (“GIN”) operates its on-line merchandising from its office at 5A, 80 High Street, Egham, Surrey, TW20 9HE, England. Merchandising queries may be made by phone to 01784 483206 or email to info@greyhoundsinneed.co.uk The office is open Monday to Friday only.

GIN’s merchandising is operated in England and all dispatches will be from the Egham office. All prices are quoted in UK Pounds OR Euros (if selected) and all transactions will be in the currency selected. Goods will be dispatched within five working days after electronic confirmation of the order and payment have been received by GIN.

A complete description of all items for sale is shown on the appropriate pages of the website. Goods will be dispatched via Royal Mail by second-class mail. All advertised goods may be freely exported from UK.

Cancellation of orders may be made by phone or email and will only be accepted if the goods have not been dispatched. If an order is cancelled prior to despatch, a refund will be made by cheque.

Returns will only be accepted if the item(s) are unused and undamaged, except for items damaged in transit. Refunds will be made by cheque, after GIN has received the returned items.


Privacy statement 

GIN is committed to protecting and promoting individual privacy. If you have any concerns or questions about how we use personal information, please contact us.

You can access all pages on this site without telling us who you are and without revealing any personal information. We collect anonymous data including the browsers that visitors use, what time they visited and which pages are most viewed. This enables us to evaluate the site and work to improve it.

Personal data 

We collect and store personal data voluntarily supplied by visitors who:

  • Sign up for an account
  • Order goods
  • Make a donation

We keep your personal information in a secure environment and we do not pass it on to anyone else. The information you provide will only be used in association with your ongoing support, or to supply you with goods or services.

If you don’t want to receive cookies, you can modify your browser so that it notifies you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set.

If you wish to restrict or block web browser cookies which are set on your device then you can do this through your browser settings; the Help function within your browser should tell you how.

Alternatively, you may wish to visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of desktop browsers

Financial data 

We use the SagePay secure gateway for credit and debit card payments for donations, membership and the purchase of goods and services. SagePay asks for your name, address, phone, email address, and credit/debit card information. Your card details will only be retained by SagePay.

Amendment of this statement

We reserve the right to amend this privacy statement.