Terms & Conditions

Greyhounds in Need CIO (“GIN”) operates its on-line merchandising from its office at 5A, 80 High Street, Egham, Surrey, TW20 9HE, England. Merchandising queries may be made by phone to 01784 483206 or email to info@greyhoundsinneed.co.uk The office is open Monday to Friday only.

GIN’s merchandising is operated in England and all dispatches will be from the Egham office. All prices are quoted in UK Pounds OR Euros (if selected) and all transactions will be in the currency selected. Goods will be dispatched within five working days after electronic confirmation of the order and payment have been received by GIN.

A complete description of all items for sale is shown on the appropriate pages of the website. Goods will be dispatched via Royal Mail by second-class mail. All advertised goods may be freely exported from UK.

Cancellation of orders may be made by phone or email and will only be accepted if the goods have not been dispatched. If an order is cancelled prior to despatch, a refund will be made by cheque.

Returns will only be accepted if the item(s) are unused and undamaged, except for items damaged in transit. Refunds will be made by cheque, after GIN has received the returned items.

Privacy and cookies

For information on how we process your personal data, please see our privacy policy: https://greyhoundsinneed.co.uk/privacy/

For information on cookies, please see the cookies banner displayed on our site.

If you don’t want to receive cookies, you can modify your browser so that it notifies you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set.

If you wish to restrict or block web browser cookies which are set on your device then you can do this through your browser settings; the Help function within your browser should tell you how.

Alternatively, you may wish to visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of desktop browsers.